Customer Support Specialist

Job description

Currently, we are looking for a talented Customer Support Specialist to help our Customers get their jobs done and maintain a high standard of support. This is a permanent, full-time position - you can work remotely or in our Warsaw office.

You’ll have a chance to:

  • Provide support for our amazing customers from all around the world,
  • Become an expert in surveys and customer feedback and a trusted advisor to our customers,
  • Have a direct impact on Survicate Product roadmap by sharing your ideas and Customer insights,
  • Use various tools to share our knowledge about Survicate software with our current and potential customers and to show them all the possible ways they can use it,
  • Maintain and develop the Knowledge Base with product-related content (manuals, FAQs, guides, etc),
  • Create and optimize new user onboarding and support processes,
  • Participate in Quality Assurance process - test the heck out of new product releases,
  • Work with other teams to achieve customer happiness.

Requirements

What skills are we looking for?
  • Fluency in English along with excellent, interpersonal, written, and oral communication skills (minimum C1),
  • +1 year of experience in a customer-facing role,
  • Quick- learning and able to get on with new technologies,
  • Strong analytical and detail-oriented skills,
  • Lots of empathy and client-focused attitude,
  • Proactivity, as we want you to take initiative and healthy curiosity to learn more about the industry, product, and customers every day.
Nice to have:
  • Familiarity with HTML and code implementation process,
  • Experience in SaaS is an additional advantage.
Why Survicate?
  • Amazing Clients – we have the best Clients in the world, and it’s not a joke!
  • The real impact on shaping the future of communication with our Clients
  • Flexible working hours
  • 26 days of paid annual leave for all employees
  • Office in Warsaw, Śródmieście (Office with the garden!)
  • Fresh fruits & beer whenever you want
  • Multisport cards, private health care & benefit platform
  • Personal assistant (AskHenry) & mental health support platform (HearMe)
  • Company events – meetings, occasional retreats
  • Salary tailored to your experience, skills, and performance
  • Friendly atmosphere and a great team